The Impact of Communication

Professional business communication is essential to properly convey information to clients, customers, coworkers, vendors, and others clearly, ethically, and professionally. Communication tasks include writing common business documents such as memos and letters, communicating effectively electronically, crafting reports and proposals, and developing and presenting oral presentations. Some of the purposes for communication include communicating positive or routine messages, communicating negative messages or bad news, and persuading others to do something or agree with a specific view point or opinion. Often workplace professionals must make oral presentations enhanced by visual aids and electronic slides. Additionally, successful workplace professionals must use appropriate interpersonal skills when working with groups and teams. When it comes to communication, effective professionals must be organized, clear, and accurate in communicating their messages regardless of the audience or channel. Specifically, this badge demonstrates the earner's ability to identify how effective and ineffective communication can impact an organization both positively and negatively.