Creating an Exceptional Customer Service Experience

Customer service is the assistance professionals provide consumers as part of a company or organizational team before, during, and after the purchase of a product or service. Due to the ever-rising cost of health care and the introduction of new laws, customer service is becoming increasingly important in the field of health care as patients begin to have more and more choices around the care they receive. This credential addresses the basics of customer service and the effects that excellent customer service can have on the health care industry. Specifically, this badge demonstrates the earner's ability to describe excellent customer service in terms of expectations, customer perceptions, examples, customer needs, customer attributes, and the high cost of losing customers.