Customer Service Challenges

Challenges arise in every field. In healthcare, professionals can expect to encounter these challenges at every level, with every patient, in every instance. Understanding the potential challenges in the health care field strengthens professionals' ability to overcome them while still maintaining value and credibility. In order to maintain these qualities, customer service providers must understand the customer’s desires and expectations. By analyzing individual strengths and weaknesses in light of the customer’s desires and expectations, healthcare professionals can help to strengthen the service provided. One way every health care provider can overcome challenges in the healthcare industry is by pursuing further knowledge about specific challenges. This badge demonstrates the earner's in-depth look at how customer service is instrumental to quality of care. Specifically, this badge demonstrates the earner's ability to identify the challenges associated with providing excellent customer service in healthcare.