Customer Service Leadership

Building a relationship with the customer is one of the most important aspects of customer service. In healthcare, the patients are the customers who not only expect great customer service in return for their investment, but also expect to build a relationship with their health care provider who is involved with them at the most personal level. Like any business, the more patients that have built a relationship with the practice team, the more likely that patient-customer is to return with their business the next time. Patients build relationships with doctors, receptionists, medical assistants, and nurses. They want to know that these individuals are going to handle their needs and are willing to remain loyal just for this simple reason. This badge ensures earners have examined the ways relationships can impact customer service and also helps to define how this relationship building is essential to the growth and success of any medical practice. Specifically, this badge demonstrates the earner's ability to describe effective leadership for excellent customer service in healthcare.