Conflict and Negotiation

These credentials document the basic knowledge and skills related to organizational management. Effective managers must not only possess the traits and characteristics to effectively manage an organization, they must also have an understanding of the behavior of the workers within the organization so that they can manage with skill. Topics include managing diversity; understanding the individual emotions, attitudes, moods, personalities, and values of workers; and being aware of how individual perception impacts individual decision making. They must also know how to apply theories of motivation within the organization to help maintain a highly productive work environment. In addition, effective managers must understand the various components of groups and teams, how to communicate effectively, how to lead effectively, how to gain and use power appropriately, and how to manage conflict. Many managers are very involved in developing and ensuring compliance with human resources policies an. Specifically, this badge demonstrates the earner's ability to explain the strategies and roles of conflict resolution and negotiation in the workplace.