PURPOSE
The Business Communication Certification documents the essential competencies related to professional written, oral, and cross-cultural communication in the workplace.
AUDIENCE
This credential is appropriate all workplace professionals who must communicate with others in writing, orally, and cross-culturally.
JOB/CAREER REQUIREMENTS
Professional business communication is essential to properly convey information to clients, customers, coworkers, vendors, and others clearly, ethically, and professionally. Communication tasks include writing common business documents such as memos and letters, communicating effectively electronically, crafting reports and proposals, and developing and presenting oral presentations. Some of the purposes for communication include communicating positive or routine messages, communicating negative messages or bad news, and persuading others to do something or agree with a specific view point or opinion. Often workplace professionals must make oral presentations enhanced by visual aids and electronic slides. Additionally, successful workplace professionals must use appropriate interpersonal skills when working with groups and teams. When it comes to communication, effective professionals must be organized, clear, and accurate in communicating their messages regardless of the audience or channel.
BUSINESS COMMUNICATION WORKPLACE TASKS:
- Use the communication process to craft effective workplace messages for a variety of purposes
- Comply with standard communication etiquette
- Use a variety of interpersonal skills and maintain appropriate professional attitudes to work effectively in groups and teams
- Manage the challenges and issues involved with communicating cross-culturally
- Communicate effectively using technology and online
- Plan, write, and finalize a routine or positive message for the workplace
- Plan, write, and finalize a negative message for the workplace
- Plan, write, and finalize a persuasive message for the workplace
- Write using proper grammar, mechanics and word usage rules
- Use proper form and layout in developing business documents
- Effectively create reports and proposals for business purposes
- Correctly document report and proposal resources
- Effectively plan and develop an oral presentation
- Create interesting slides and visuals to enhance an oral presentation
- Plan and develop an effective resume that can be used in the job search
- Apply for specific jobs in the job search process
- Effectively participate in job interviews
EXAM STRUCTURE OVERVIEW
Number of Questions in Exam: 155
Total Time: 120 minutes
Overall Passing Score: 70%
(All sections require an individual passing score of 70%)
