Business Management

PURPOSE
The Business Management credential documents basic knowledge in business management that is needed by business professionals.

AUDIENCE
This credential is appropriate for any business professional or support staff working in the business arena. 

JOB/CAREER REQUIREMENTS
A sound business management skill set allows managers to effectively and efficiently oversee the daily operations of a business and to ensure compliance with the numerous business regulations and adherence to contemporary management best practices. The Business Management credentials document basic knowledge of business management concepts including making decisions and managing change, planning and controlling daily business operations, communicating with all stakeholders, managing and supervising people, and leading the organization towards its goals. In addition, the successful business manager must understand the business environment, business structure and organization, business ethics and social responsibility, principles of marketing and product promotion, quality management, information systems, human resources, and basic business financial concepts.

BUSINESS MANAGEMENT WORKPLACE TASKS:

• Demonstrate the traits, personal characteristics, and understanding of a manager’s roles and responsibilities within the organization 
• Manage the numerous challenges related to diversity  
• Conduct business in both a local and global environment 
• Make sound decisions  
• Effectively communicate with stakeholders using a variety of channels  
• Lead the organization in an ethical way, including establishing social responsibility practices
• Effectively manage the planning and control strategies of the organization  
• Recruit, select, hire, and manage the human resources functions of the organization  
• Manage the finances of the organization and use financial information to make decisions  
• Create and manage work teams and manage other types of organizational groups  
• Effectively lead and motivate employees  
• Apply sound marketing and promotion principles to the organization’s products and services  
• Manage the technology and information technologies of the organization

EXAM STRUCTURE OVERVIEW
Number of Questions in Exam: 144
Total Time: 120 minutes
Overall Passing Score: 70%
(All sections require an individual passing score of 70%)