PURPOSE
The Organizational Behavior exam documents basic knowledge and skills related to organizational behavior in the business environment.
AUDIENCE
Effective managers must understand the organizational behavior concepts of the individual, the group, and the organizational system in order to develop and maintain a highly productive work environment that supports employee satisfaction.
JOB/CAREER REQUIREMENTS
The Organizational Behavior credentials document the basic knowledge and skills related to organizational management. Effective managers must not only possess the traits and characteristics to effectively manage an organization, they must also have an understanding of the behavior of the workers within the organization so that they can manage with skill. Topics include managing diversity; understanding the individual emotions, attitudes, moods, personalities, and values of workers; and being aware of how individual perception impacts individual decision making. They must also know how to apply theories of motivation within the organization to help maintain a highly productive work environment. In addition, effective managers must understand the various components of groups and teams, how to communicate effectively, how to lead effectively, how to gain and use power appropriately, and how to manage conflict. Many managers are very involved in developing and ensuring compliance with human resources policies an This credential is appropriate for any business manager working in the business arena.
ORGANIZATIONAL BEHAVIOR WORKPLACE TASKS:
- Effectively manage employees using proven organizational behavior theories and techniques
- Manage diversity in an organization effectively
- Understand how employee attitudes, emotions, moods, personality, and values impact the organization
- Be aware of how individual perception impacts the decision making of an organization’s workers
- Implement components of motivation theories and techniques to develop and maintain a work environment that fosters highly motivated employees
- Apply components and techniques of groups and teams to help individuals work effectively together or a common goal.
- Apply best practices for effective communication in the workplace
- Understand the bases and influencing tactics of power and politics to maintain an effectively functioning work environment
- Lead effectively
- Select and maintain the structure of an organization so that it meets the organization’s goals, values, and mission
- Create and maintain an organization’s culture so that it supports the organization’s goals, values, and mission
- Develop and enforce human resource policies and practices that support an effective and fair work environment ? Manage change effectively
EXAM STRUCTURE OVERVIEW
Number of Questions in Exam: 120
Total Time: 120 minutes
Overall Passing Score: 70%
(All sections require an individual passing score of 70%)
