Customer Service for Healthcare

Price: $29.00
Demonstration of success on this exam will result in the achievement of the digital badge shown here to be available for display on the earners' digital portfolio or profile on CampusEd.

campus ed small logo
The Customer Service for Healthcare badge demonstrates that the earner understands the basics of customer service, primarily focused on accountable care and patient satisfaction in healthcare. Earners have demonstrated an understanding of the importance of patients’ satisfaction and perspectives on hospital care, and it also shows the earner's understanding of patients' need to have a transparent viewpoint of their local hospitals. Armed with this information, patients are better equipped choose the healthcare provider they feel will provide the best return on their investment. In response to the HCAHPS survey, as well as the application of the new Patient Protection and Affordable Care Act, Healthcare facilities are reevaluating customer service and implementing new patient service standards and regulations in their facilities. Many hospitals, medical practices and clinics have found that superior service is one of the most effective ways to set themselves apart from competitors and attract and retain patients. Clinical and office staff are in the best position to give any practice a competitive edge but only with the right training, motivation and understanding of the professionalism required for the practice they represent. 
6031 University Blvd, Ste 300
Ellicott City, MD 21043 USA
877.261.1484
support@nwca.org
 		  
To be eligible for a return, your return request must be made within 30 days of original purchase and the user's “time in content” must not exceed 10 total hours. Please refer to the below link for our full return policy.

  
Loading...