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PURPOSE
This badge demonstrates that the earner has successfully completed training and passed related assessments on a variety of soft skill necessary for success on the job. Mastered topics include learner success, critical thinking and professional development, essential job search and career success skills (resume writing, networking, interviewing), customer service and sales, workplace safety and infection control, as well as overall workplace readiness and professionalism skills.

AUDIENCE
This badge is appropriate for any entry-level professional preparing for online educational work and/or preparing for successful training and ongoing professional development in a new job. 

JOB/CAREER REQUIREMENTS
You can use these strategies in any educational experience or apply them to the workplace. When on the job, you should always be learning new things in order to develop professionally, advance to new positions, or just find success in your every day tasks. Additionally, strategies for effective learning in online training environments are also presented.

LEARNER SUCCESS TASKS:

• Apply strategies and skills for learning, self-assessment, and self-correcting to training, workplace learning, and ongoing professional development.
• Apply strategies and skills for online learning to training, workplace learning, and ongoing professional development.
• Apply critical thinking and problem-solving strategies and skills to learning tasks and workplace problems.
• Perform a self-assessment on learning skills and create an action plan for improvement.
• Explain general regulations and oversight of workplace safety.
• Identify common risks in various workplace environments.
• Identify the statistical data of workplace accidents.
• Identify potential biological hazards in the workplace, including how to properly dispose of these wastes.
• Describe infection control measures and use of personal protective equipment in specific types of workplaces, including health care, general office environments, outside environments, and traveling.
• Identify potential chemical hazards in the workplace including how to properly dispose of common wastes.
• Identify sources of and preventive measures for physical hazards in the workplace including noise, heat, cold, radiation, and vibration.
• Identify sources of, preventive measures for, and safe responses to electrical and fire hazards.
• Identify sources for preventive measures, and safe responses to electrical and fire hazards.
• Identify sources for preventive measures for stress and explain how stress poses a health risk.
• Identify sources for preventive measures and safe responses to transportation and vehicle-related accidents.
• Identify sources for preventive measures and safe responses to safety issues related to slips, trips, and falls.
• Identify sources for preventive measures and safe responses to safety issues related to moving machinery and objects.
• Identify sources for preventive measures and safe responses to safety issues related natural disasters.
• Identify sources for preventive measures and safe responses to safety issues related workplace violence and terrorism.
• Identify and participate in emergency preparedness and responses, safety training, and disaster recover initiatives.
• State what excellent customer service is and why it is important to any position in any arena
• Identify customers.
• Apply behaviors that engage customers.
• Explain characteristics of excellent customer communication.
• Explain the ways and the importance of listening to customers.
• Identify customer turnoffs.
• Connect customer service to success of sales and the bottom line in an organization
• Describe the importance of professionalism in the workplace and the characteristics of successful professionals
• Identify the interpersonal skills of successful employees and perform a self-assessment to identify personal areas of strength and areas needing improvement.
• Describe the characteristics and behaviors that demonstrate a strong work ethic.
• Discuss the importance of character, values, morals, ethics, and other personal traits at work.
• Outline the elements of effective interpersonal relationships, teamwork, and working well with other people.
• Discuss cultural competence.
• Explain how personal image affects professional reputation.
• Define the qualities of effective team members.
• Perform a self-assessment to identify personal areas of strength and areas needing improvement.